Frequently Asked Questions
Everything you need to know about shopping with Aje.
What is Aje's return policy for full-price items?
We offer a 14-day return window for all full-price items. Garments must be in their original condition, unworn, and with all tags attached to be eligible for a refund.
How long does domestic and international shipping take?
Domestic orders typically arrive within 2-5 business days via express courier. International shipping varies by destination but generally takes 5-10 business days.
How do I care for my Aje signature linen and silk pieces?
We recommend professional dry cleaning for most of our signature styles. Always check the internal care label for specific instructions to maintain the longevity of the fabric and hardware.
Can I change or cancel my order after it has been placed?
Once an order is confirmed, it is processed immediately by our warehouse. Please contact our Customer Care team as soon as possible, though we cannot guarantee changes once the dispatch process has begun.
Do you offer Buy Now, Pay Later options?
Yes, we currently support Afterpay and Klarna for flexible payment options at checkout, allowing you to split your purchase into interest-free installments.
How can I find my correct size in Aje collections?
A detailed size guide is available on every product page. If you are between sizes or need specific garment measurements, our Customer Care stylists are available via Live Chat for personalized advice.